Understand, select, configure, integrate, extend, improve

A consistent six-step delivery method applied to every engagement, regardless of which capability is involved.

Understand

Begin with the organisation itself, its goals, bottlenecks, systems and constraints, before any technology is discussed.

Identify which Poly capabilities are relevant. Not every organisation needs every module.

Adapt workflows, permissions, terminology, knowledge sources and interfaces to how the organisation actually works.

Connect with existing systems where appropriate, rather than replacing functioning technology unnecessarily.

Develop bespoke functionality when a genuinely unique requirement exists.

Monitor usage and outcomes, and evolve the solution as the organisation changes.

Next step

Tell us about the organisation, its goals and its constraints. That's where every engagement begins.